FAQ

1 business day (Order today, delivered tomorrow) is charged with additional cost Rp. 10.000/pc for neopigment and rubber printing type. Additional cost Rp 15.000/pc for ODS full print. ODS cut off time is payment confirmation received before 14.00 o’clock. Payment confirmation which is received after 14.00 o’clock is considered to be tomorrow ODS.

• Order with a large number is recommended to make a sample first. Any complaints will not be followed up if you do not make a sample.
• Do not change the full print pattern size provided on the website. If it is proven not according to our authentic size, any complaint forms cannot be followed up. (Full print)
• To avoid cracked printing design resolution, we recommend customer to provide the image with our printing standard.
• For rubber printing process with a too small design, the customer must provide stroke line so in order to process of pressing and cutting rubber can be run, if there is no stroke line we are not responsible for the design result.
• To avoid any mistakes on design printing dimension and print area, submit details of size dimension and print area in system order note.

• If there is a mistake when the printing is performed (stain spots, folded t-shirt, unexpected print result), we replace by reprinting with condition t-shirt is provided by the customer.
• If you want to print with your own t-shirt, make sure the t-shirt has no hole, damaged, stain, etc. because we cannot accept complaints related to the fabric quality.

• We highly recommend you to provide JPG/PNG file type.
• If the data you are sending is going to be edited, inform our admin or write a note on the web so we can help editing the design.
• File design resolution: 150dpi/inch.
• We use Dropbox to take the data so we recommend you to make Dropbox account (www.dropbox.com). Why Dropbox? Our system is directly integrated with Dropbox. We prefer Dropbox because of its unlimited upload and download speed so downloading and uploading are faster.

Time limitation for item returning is 2 days after the items received/taken with damaged condition caused by the production. Return process uses JNE Reguler from order address.

• Received t-shirt size surpasses toleration limit, lack or more than 2-3 cm from the website’s size.
• Exfoliated and skewed print result.
• Printed design is not the same with the one sent to order system.
• Full print t-shirt stitching is in wrong position.

• For t-shirt brought by the client, broken print result because of damaged material is not our responsibility.
• The color on monitor and print result color is different (test printing is recommended).
• Cracked print result caused by bad data file
• Pattern dimension size is different with what we provide on the website (Full-print).
• There is no clear detail of printing size and printing area.

• Primary color vs Secondary color
  Primary color: color looked as the result of lighting from the back side of the monitor.
  Secondary color: print result color looked because of light reflection
• Materials determine the print results.
  Each material has its own characteristics that differentiate chemical reaction in the printing process.
• Color profile setting before designing.

• Use our sample pack as color benchmark
• Perform a test printing to ensure production print result fulfill your expectation.

• Duration of production is 3-5 business day. Duration of production is counted after the transfer confirmation is received. If the confirmation received before 14.00 o’clock, the process will be run on that day. After 14.00 o’clock process is counted start from tomorrow.
• Business day means Monday to Friday, not including national holiday or mass leave holiday. For Eid Fitri and end of the year holiday, we always inform before the holiday dates.

• Sistem custom.co.id dibuat untuk mendukung sistem dropship.
• Register as a member to start drop-shipping because your membership has function as sender name and address when running a drop-ship.
• For delivery to the customer: submit customer data on order page. On the delivery sheet, what will be written are your name and address as seller and customer as the receiver. Custom.co.id name will not be shown.

• Delivery performed using service from JNE Jakarta. Fee can be checked at www.jne.co.id
• The weight of each material is different. Average 1 kg is able to cover 4-5 pcs t-shirt. Automatically counts the delivery cost.
• For picking up using Go-Jek you should attach order number.
• For direct pickup, make sure to confirm before visiting custom.co.id office.