1 business day (Order today, delivered tomorrow) is charged with additional cost Rp. 10.000/pc for neopigment and rubber printing type. Additional cost Rp 15.000/pc for ODS full print. ODS cut off time is payment confirmation received before 14.00 o’clock. Payment confirmation which is received after 14.00 o’clock is considered to be tomorrow ODS.

• Order with a large number is recommended to make a sample first. Any complaints will not be followed up if you do not make a sample.
• Do not change the full print pattern size provided on the website. If it is proven not according to our authentic size, any complaint forms cannot be followed up. (Full print)
• Untuk menghindari resolusi gambar yang diprint pecah, kami sarankan customer menyediakan gambar kualitas standart printing kami.
• For rubber printing process with a too small design, the customer must provide stroke line so in order to process of pressing and cutting rubber can be run, if there is no stroke line we are not responsible for the design result.
• To avoid any mistakes on design printing dimension and print area, submit details of size dimension and print area in system order note.

• If there is a mistake when the printing is performed (stain spots, folded t-shirt, unexpected print result), we replace by reprinting with condition t-shirt is provided by the customer.
• If you want to print with your own t-shirt, make sure the t-shirt has no hole, damaged, stain, etc. because we cannot accept complaints related to the fabric quality.

• Untuk data kami sarankan sudah dalam bentuk JPG/PNG.
• Apabila data yang dikirimkan akan diedit, informasikan kepada admin / tulis di note pada web, supaya bisa dibantu dalam edit design.
• Untuk jenis fullprint gunakan Image Mode - RGB Colour sesuai kriteria mesin cetak fullprint kami, apabila file yg dikirim jenis CMYK kami tidak bertanggung jawab atas hasil cetak yang berbeda warna dengan design anda.
• Untuk resolusi file design: 150 dpi/inch.
• We use Dropbox to take the data so we recommend you to make Dropbox account (www.dropbox.com). Why Dropbox? Our system is directly integrated with Dropbox. We prefer Dropbox because of its unlimited upload and download speed so downloading and uploading are faster.

Time limitation for item returning is 2 days after the items received/taken with damaged condition caused by the production. Return process uses JNE Reguler from order address.

kami tidak mengganti biaya melalui pengiriman lain selain JNE

• Size Kaos yang diterima melebihi batas toleransi kurang atau lebih dari 2-3 cm dari ukuran di website.
• Hasil cetak terkelupas atau miring.
• Design yang dicetak tidak sesuai dengan yang dikirimkan ke system order.
• Jahitan kaos Fullprint salah posisi. (Fullprint)

• Untuk kaos yang dibawa oleh klien, hasil cetak rusak karena cacat bahan bawaan, bukan tanggung jawab kami.
• Warna berbeda antara monitor dengan hasil cetakan (dianjurkan melakukan test print).
• Hasil cetak pecah karena data file tidak bagus.
• Ukuran dimensi pola berbeda dengan yang kami sediakan di website(Fullprint).
• Tidak ada keterangan detail ukuran cetak dan cetak area yang jelas.

Khusus produk fullprint orderan dengan quantity jumlah banyak di atas 20pcs customer wajib memberitahu ke cs kami agar dibuatkan sample approval terlebih dahulu untuk menghindari terjadinya perbedaan warna, proses produksi sample approval 2 x 24 jam, tampa sample approval customer tidak dapat melakukan complain ke custom.co.id dalam bentuk apapun